Privacy Policy

Last Updated: October 25, 2025

Welcome to Cottages by the Sea. We are a family-run hotel located in the U.S. Virgin Islands, and we value your privacy. This Privacy Policy explains how we collect, use, and protect the personal information of guests, website visitors, and anyone who interacts with our services.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide to Us
When you book a room, contact us, or use our website, we may collect:

Your name, address, phone number, and email address
Payment information (processed securely via our booking partner)
Special requests or preferences related to your stay
Any communications you send to us (via email, form, or phone)

B. Information Collected Automatically
When you visit our website, we may automatically collect:

Your IP address and browser type
Pages visited and time spent on our site
Device information (such as mobile or desktop)

This information helps us improve our website experience and guest services.

C. Information from Third Parties
If you book through a travel site (such as Booking.com, Expedia, or Airbnb), we may receive basic booking details from them.

2. How We Use Your Information

We use your information to:

Process and confirm reservations
Communicate with you about your booking or inquiries
Improve our services and website
Personalize your stay with us
Send occasional updates or special offers (only with your consent)

3. How We Protect Your Information

We take the privacy and security of your data seriously.

All payment transactions are encrypted and processed securely.
Access to guest information is limited to authorized staff only.
We never sell or rent your personal data to anyone.

4. Cookies and Tracking

Our website may use cookies to enhance your browsing experience and understand website traffic.
You can choose to disable cookies in your browser settings, but some features of our site may not function properly.

5. Sharing Your Information

We only share your information with:

Trusted booking and payment partners for reservation processing
Service providers (such as housekeeping or maintenance) as needed for your stay
Legal authorities, only if required by law or to protect our rights and guests

We do not share your information for advertising or marketing with unrelated third parties.

6. Your Rights

You have the right to:

Request access to your personal data
Ask us to correct or delete your information
Withdraw consent for marketing communications at any time

To make a request, please contact us at:
Email: vacation@caribbeancottages.com
Phone: +1 (340) 514-4824

7. Children’s Privacy

Our services are not directed toward children under 16, and we do not knowingly collect personal information from minors.

8. Links to Other Websites

Our website may contain links to third-party sites (such as booking partners).
We are not responsible for their privacy practices and encourage you to review their privacy policies.